This module addressed the issues of students who have conflict (personal or due to their personality). These are the most challenging students because you have to assist them to stay motivated and be focused. Communication and getting to know them is key, it might be challenging in an online platform in comparison to face-to-face, but this can be done. Guidance for these students is important so they do not loose site of what their goals are. Learning conflict management and the policies of your institution are also important.