Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Deb, The information provided in this section will give you some overall insight into Business Office functions; however, I would recommend you review the Tools for Schools Section on the IFAP website (www.ifap.ed.gov). In the Tools for Schools Section select FSA Assessments and under the School Tab select A Guide to Creating a Policy and Procedure Manual and Fiscal Management. I think these areas will provide you with a deeper understanding of Business Office requirements and assist you in development of internal reporting. Sincerely, Chyrl Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Deb, The information provided I really not sufficient for me to give clear and accurate instructions. However, I would recommend that you review the 14/15 FSA Handbook located at on the IFAP website (http://www.ifap.ed.gov. The link to the FSA Handbook is on the right hand side of the page. I think Volume 3 - Calculating Award Packages, Chapter 1, 3 and 5 will be instrumental in understanding how to structure the awards and discusses the different methodologies for awarding/disbursing aid. From a reporting standpoint I would recommend Volume 4 - Processing Aid and Managing Federal Student Aid Funds. I this… >>>

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Deb, Many of the other participants agree with your thoughts - all are important but if forced to chose it is Customer Service. It is my thought that great customer service should always result in timely and accurate processing since all three go hand-in-hand. Your other question is more difficult to address since I am not 100% clear on what you mean by multi-term compressed. This could mean many different things. I am willing to assist but need some clarification - are you offering non-standard terms (if so what are the lengths) or standard terms comprised on multi-small modules forming… >>>

Chyrl Ayers

Discussion Comment

Difficult C-Codes

Talia, I am glad that this forum was of benefit to you. I agree it is always good to have an understanding of how other professionals are resolving issues for students. Sincerely, Chyrl Chyrl Ayers

Chyrl Ayers

Discussion Comment

Communicating Verification Requirements

Talia, When dealing with online students it is very important to have clear detailed messages to the students on what is required. If you have the ability to customize this messaging to each student's needs that would be great. This would ensure that students know and understand their specific requirements. Sincerely, Chyrl Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

RON, All great points and many other participants echo your thoughts. It is impossible to delivery outstanding service without providing accurate and timely processing. Errors will occur and it critical how you recover from these. Effort should be put forth daily to ensure timely and accurate processing while delivering it with outstanding customer service. Sincerely, Chyrl Chyrl Ayers

Chyrl Ayers

Discussion Comment

Application Process

Talia, I am thrilled that you found beneficial information within the Application Process Module and will be able to take this information forward with the set up of your FA Office. Best wishes with your set up in FA as you move forward in participation. Financial Aid participation is a big responsibility but with standard polices and procedures and communication between internal and external teams it can be a great asset for your students. Sincerely, Chyrl Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Auditors Are Coming!

Ori, Your goals of less stressful and streamlined is an outstanding one. Adherence to Policies and Procedures by all departments with open communication may ensure a great audit with minimum issues. Sincerely, Chyrl Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Ori, Customer service is very important to the process and it has been my experience high customer service will result in timely and accurate processing. It is very difficult to not have all three of these to work in harmony. An extension of being trustworthy, reliable and honest is processing and handling the student in a timely and accurate manner. Great thoughts. Best wishes in your continued pursuit of online FA Knowledge. Sincerely, Chyrl Chyrl Ayers

Chyrl Ayers

Discussion Comment

FA Access Corrections

Robert , You point is excellent. We as FA Administrators do have a responsibility to encourage students to be accountable for their FA process. Responsibilities is an important part of our role in education and ensuring students are well-rounded in their overall process. Your contribution to this forum is appreciated. Sincerely, Chyrl Chyrl Ayers