Chyrl Ayers

Virginia, Your practice of ensuring the files contain all the documents and the files are in a preset order is one of the most efficient methods. Do you ever have other FA professionals review each other's work. This can be a good process for ensuring compliance. Sincerely, Chyrl

Virginia, I agree all three aspects are critical to a successful student experieince. It is important that you and the FA staff set forth with timely, accurate processing and good customer service. Students should feel that all issues are handled in the best method possible. Best wishes in your continued educational process online. Sincerely, Chyrl

Lisa, I completely understand that during one's career changes will occur to the task required to perform and it is good to know this may be beneficial in the future. Sincerely, Chyr;

It is a great idea to have the files in a standard format so auditors can quickly and easily review the students' information. Using a standard format also allows the financial aid team the ability to ensure all documents have been received and properly stored. Good suggestions. Sincerely, Chyrl

Lisa, Adhering to a timeline is extremely important to ensure that a student's FA process is completed timely; however, accuracy is an important aspect of the process. Ensuring that your students meet deadlines and address request in a timely manner will keep the financial aid process flowing in all aspects. Best wishes in your continued education process. Sincerely, Chyrl

Elba, You are correct - accurate reporting is the best method; however, it is important to have checks and balances to insure all information is handled appropriately. Do you have systems in place to catch errors or some type of quality control process? Sincerely, Chyrl

Elba, Students do have a choice of what college to attend and it is important to provide good service. Service, accuracy and timeliness are all important aspects of the student experience. Best wishes with your continued online educational process. Sincerely, Chyrl

Sandra, Providing support and being willing to assist is a great asset to provide to your Business Office as that team updates and moves forward in the processes. The better the environment the greater the overal experience will be for students and staff. Your support and advice on the proper methods to handle issues will benefit the Business Office team and improve the growth of the department. Sincerely, Chyrl

Kim, It is great that you currently receive so much positive feedback. Good Strong Customer Skills are a necessity in the financial aid office; hwoever, the importance of processing timely and accurately are also a part of the overal student/parent success ratio. Congratulation on your outstanding service feedback. Sincerely Chyrl Ayers

Sandra, Your answer reflects a well-rounded view of the various factors related to successful administation of financial aid. It is important to insure that your students are processed timely, accurately and with good customer service skills. The success or failure of any process is often attributable to missing one of these key components. Best wishes in your continued online education process. Sincerely, Chyrl Ayers