Chyrl Ayers

Nicholas, It is great that you have a process that works and is successful in ensuring students' needs are met. Review and evaluation of your process to guarantee maximum efficiency and accuracy is key in successful handling of this area. Best wishes. Sincerely, Chyrl Chyrl Ayers

MARIE D. , Once again your feedback is valued. You are correct students need to know their value and our willingness to put their needs above our own. It is important to try and reach each student to ensure their understanding of the exit process from Return of TIV Calculation to rights and responsibilities under the loan programs. Sincerely, Chyrl Chyrl Ayers

Nicholas, The selection on which is the most important characteristic is a very personal decision and probably reflects on the approach your team has to students. It is difficult to have just one item since good service would be directly related to timely and accurate processing. Good service is all inclusive of meeting all of the needs of your students. Sincerely, Chyrl Chyrl Ayers

Yusimi , How do you obtain this information? Do you conduct interviews or analyze data that you have on the student? Your approach could be of interest to other learners and provide them with beneficial ideas. Sincerely, Chyrl Chyrl Ayers

Yusimi , I agree that it is important to provide students with accurate, clear, and timely responses. Are there any techniques you use to ensure this occurs when students have questions? Do you try to set appointments to address the students' concerns or do you implore a more open door policy? Your feedback could provide other participants with ideas for their Financial Aid Office. Sincerely, Chyrl Chyrl Ayers

Lazara, Your motto is a great one and I am sure your auditors appreciate the effort. Prevention is the key to success - start with organized and well documented files with periodically checks and all audits should be successful. Sincerely, Chyrl Chyrl Ayers

Lazara, Accuracy is very important and this forum was a very personal question posed to all that participated. As you can see many participants had varying thoughts on each characteristic and how all come together to form a perfect balance. Sincerely, Chyrl Chyrl Ayers

Nathaly , I think it is a good procedures to check the files and perform mini-reviews throughout the year to ensure compliance with requirements from document collection to accuracy of the documents. You have to inspect what you expect and if you follow this rule you should not be surprised during any type of review. It is critical to know the condition of your students' files. Sincerely, Chyrl Chyrl Ayers

Nathaly , Agree, and it is important to evaluate those policies and procedures periodically to ensure compliance is maintained and documented appropriately. The organization and maintenance of FA records is a personal choice and more and more schools are moving toward electronic retention methods. Sincerely, Chyrl Chyrl Ayers

Nathaly, It is critical that your processes in the Financial Aid and Business Office works for your team and the students. If you current process meets the needs of the office and students then you continue as is; however, it is important periodically to evaluate the process and ensure it is still the most beneficial. I would encourage you to do this at least annually to guarantee the best and most efficient processes and procedures are in place to care for your workflow and students. Sincerely, Chyrl Chyrl Ayers