Jay Hollowell

About me

Please allow me this opportunity to welcome everyone to The Lounge! As someone who has had the honor of being in career education and corporate training for thirty years (gee, it makes me feel much older!), I can honestly say that I am the happiest professionally when having the opportunity to interact with fellow career educators - whether it be a training event, webinar, or medium such as this where we can collaboratively share our thoughts.

Activity

Jay Hollowell

Discussion Comment

Customer First Service Versus Customer Service

Regarding your school's students and employers, what do you believe is the difference between "customer first service" and "customer service?"

Jay Hollowell

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The Customer Bottom Line

Everything considered, what is the bottom line principle of a real customer focus?

Jay Hollowell

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The Budget as a Financial Tool

A budget is as much a planning tool as it is an operational tool. Do you agree or disagree with this statement? Please explain.

Jay Hollowell

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The Most Difficult Component

When developing your department's budget, what is the most difficult component (or components) to project or measure?

Jay Hollowell

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The Wonderful World of Finance

"Financial Management not only addresses an organization's financial resources, but also its financial sources." Do you agree or disagree with this statement. Why?

Jay Hollowell

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Practical Finance

Essentials of Finance tell us the overall business value of financial reporting tools such as the balance sheet, income statement, cash flow statement and ratio analysis, but from a practical standpoint, how do such tools help you manage your specific department, campus or division?

Jay Hollowell

Discussion Comment

Developing Your Communication Skills

Hi Christine! Excellent comments regarding story-telling as part of instructional persona - it is such a powerful and personal tool in presenting topics and applications to learners of all ages, and students tend to assimilate and remember content better when stories, metaphors, symbols, analogies and examples are used. For more info on storytelling, here is an interesting article in the Association for Psychological Science Obsever: Storytelling in Teaching by Melanie C. Green Type in "Storytelling in Teaching" in your browser, then click on APS Observer-Storytelling in Teaching Jay Hollowell EL106 Facilitator

Jay Hollowell

Discussion Comment

Developing Your Communication Skills

Hi Craig! Thanks for your excellent example about moving around the class during your lecture; it really does help to keep a pulse on student understanding, and makes the class more personal and interactive as well. Sometimes, while moving around and during a presentation, I'll ask for a volunteer to paraphrase for the class the important concept or application that we are discussing at the moment; I've even given out small and funny prizes for those who volunteer to summarize for the class. Additionally, I sometimes stop during a lecture and ask students to write down a question about the… >>>

Jay Hollowell

Discussion Comment

Using Student Learning Groups

Excellent response, Patricia! Just curious, do you ever let students in the learning group identify and post their own team ground rules and have them together draft a beginning statement as to their perception of the tasks for completion and desired learning outcomes? Thanks, Jay ED106 Facilitator

Jay Hollowell

Discussion Comment

Developing Your Communication Skills

Thanks, Patricia. The more I have improved my communication with my students, the more I have understood the knowledge, experience, characteristics and challenges they bring to the table. Jay ED106

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