Dr. Jean Norris

Those are great open-ended questions that take a look at their interest and their future goals. Thank you for sharing.

Mallory are you referring to only outbound calls? Inbound calls have the built in luxury of the prospective student calling us, therefore communicating that they might want what we are selling. I think your game plan to smile, follow the structure, and to communicate confidence is a good one. Let us know how it works out for you!

It's great that you're providing information via email prior to the interview. Considering the fact that we each have a primary learning style either visual, auditory, or kinesthetic - it's beneficial when we can provide materials and presentations that appeal to all three. Perhaps you can utilize the pre-sent document or brochure during your interview to provide further detail. Or consider another possibility - online schools enroll students without ever having a student step on a ground campus. How can you enhance your approach and interviews to incorporate more visual, auditory and kinesthetic elements?

Give it a try and let us know how it works out for you!

Thanks for sharing Rebecca. With majority of our students having technology at their fingertips, they can access tuition information so easily these days. How do your students typically respond when you acknowledge their great question and let them know that it will be discussed soon?

Interesting! Would you say that the traits from one or two of the styles is/are more dominant of another?

Don't you wish everyone did that? That's a great customer service tip that all can benefit from if we put it into practice. Thanks for your post.

Consider the different personality and communication styles we encounter in a day; having a variety of communication methods can help us to connect with people. Thanks for pointing out that people from different generations have varying preferences and styles. How has 'mixing' your communication style helped you to connect with more people?

Great point, Doris. It makes sense that both work together to make it work. What self-management skills do you think are critical when building relationships?