Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Sarah, It sounds like you're concerned about interruptions, which is great! How do you think prospective students feel when their conversation with you IS interrupted? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Thanks for sharing, Eric! Thanking the caller is the perfect way to begin your greeting. A friendly and upbeat tone also make the caller feel welcome. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Thanks for your post, Carrie! Building rapport and trust by asking questions and getting to know the prospective student is a great way to start a call. What techniques do you use for using what they've told you to customize your information-giving? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

You're right, Abdul! Being able to read non-verbal communication clues gives you insight into how a person is really feeling. Many times the spoken word and body language contradict each other. Have you every had someone tell you they are fine, but their facial expression and posture tell you differently? How would you respond to such a situation? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Thank you, Tania! Practicing with co-workers and students is great, but you can also practice with your family members, a waiter at a restaurant, or even a person sitting next to you on a train or bus. That's the great thing about the Communicaiton Hierarchy - it makes it easy to build rapport with anyone! Be careful if skipping ahead in the order of the Hierarchy, though. Skipping right from small talk to sharing of opinions, for example, could cause the other person to shut down and discontinue the conversation :) Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thank you for your post, Abdul! We all have internal and external limitations on our listening and it takes practice to stay completely focused. There is always room for improvement when it comes to listening. Being aware of your listening limitations allows you to concentrate on becoming a better listener! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thanks Tania! We all have room for improvement when it comes to listening! There are so many internal and external factors that can get in the way. Truly listening without "filters" is a skill that takes practice. Do you have any favorite techniques for staying focused? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Thank you for your response, Tania! Modeling positive body language is very important when working with students because it shows them you are involved in the conversation and that you care. What are some specific non-verbal communication signals you personally use to convey positivity? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Great points! Listening and eye contact are essential when communicating with groups. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Thank you, Abdel halim! Asking for a face to face meeting is a great way to start improving your communications! Being on the same page as the other person is essential. Dr. Jean Norris

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