Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

We've Never Metâ€¦

Communicating that you are an available resource to your students is a good practice, whether you have met them or not. You could even go a step further and let them know your hours the next day too just in case they can't get to you today. Do you find a difference between leaving this type of message for the students you know over the students you have yet to meet? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

You bring up a great point, changing up your messages may not only be refreshing for your prospective students but for you and your co-workers as well! Let us know how it works out for you. Thank you for your post. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

So it looks like you have two very specific opportunities for improvement in your voice mail messages. Let us know how your new techniques work for you! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

I'm so glad the three F's are working well for you! Thank you for your post, keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Taking the time to connect and build rapport on the other end of the line is important and can make the difference between moving forward with that person or not. You mention that you varied your call times, what other small changes can you make to improve your calls? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

It looks like your process is designed to be quick and efficient. The call log that you mention, who would be completing the call log and where do you see this information being stored? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Your approach is common for new colleges and can be quite valuable for your students. Understanding their perspective can help you in this conversation by simply asking the student if the tuition package is what they expected. They can only say 'Yes' or 'No'. Yes would be an easier response to handle than 'No', but when you get the No response you have the opportunity to ask 'Compared to what?' Once you have a point of reference from your student you have the opportunity to address the situation from an informed point of view. This may help you to outweigh… >>>

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Building value is a good approach. I'm curious, how can you ensure that the information you provide is valuable to your student? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Providing information (or getting the student to the right person to get information) is a great way to build value for a prospective student. Sometimes we make assumptions when a prospective student objects to the cost of tuition that they can't afford it, but with the right information they may find that it's actually quite affordable to them. Thank you for your post. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Benefits from the Student's Perspective

Well that's certainly a great and unique benefit that you offer! How can you customize this great benefit to meet the specific needs of your prospective students? Dr. Jean Norris

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