Donald,
As stated in the training modules, the mission is intended to empower associates. When you are unsure about how to handle a situation, refer to the mission. It all comes back to the mission. When we are looking to start a new program, does it test back to the mission? Will the program be a viable, industry-modeled, training of the highest caliber? If we an answer yes, then it could succeed. Not only do we need understand our mission, but also the values. When trying to solve an issue, do we think of the values? Integrity, respect for the… >>>