Loren Kroh

Discussion Comment

Expectations and Satisfaction

Has this been a useful tool for your professional development, Arthur? If not, why not?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Brenda, how often do the students use the suggestion box? Who is responsible for providing feedback on the suggestions? (Without a response students will quickly learn that you're not serious about the suggestions they have to offer)

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Richard, what are the Keys To Success and how do they relate to your class?

Loren Kroh

Discussion Comment

School Commitment

Joe, how is this commitment communicated to the student? What makes them believe the commitment is real?

Loren Kroh

Discussion Comment

School Commitment

Chelsea, how do you handle the inevitable negative feedback that will come to some students from the public? Are you able to manage to damage to the new designers' egos?

Loren Kroh

Discussion Comment

School Commitment

What's your role in connecting the Student Services office with students in need, Tim?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

And how have these surveys impacted your job performance, Joe? Have the results been useful to you? If not, why do you do the surveys?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Could you share an examples of the keys to success, Richard? How much time passes from orientation until these keys are re-introduced?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

In my experience, satisfied students are willing to refer others to the program. Do any of you use referral rates as a measure of student satisfaction?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Andrew, does the pass/fail scale vary with type of course or when it occurs in the curriculum? Do different programs have different retention expectations? Is there any training or mentoring for instructors whose results are sub-par?