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Discussion Comment

What does your institution do to keep the outside reps properly informed, Kyle? Do any inside people sit in on their presentations?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Dorothy, how has these data changed your approach to your students and your job?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

And then what happens, Michael? How do you use the results of this exercise?

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Discussion Comment

Expectations and Satisfaction

Any ideas about the source of that myth, David?

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Discussion Comment

Expectations and Satisfaction

Sounds like a solid approach, Kelvin. Does admissions have a chance to share their challenges with the faculty as well?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

As you've undoubtedly noticed, many other schools do too, Anthony. How do you use the results of these evaluations to improve your performance?

Loren Kroh

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Improving Retention

Jamie, why do you think simple rewards like pins are so effective in motivating students? Loren Kroh

Loren Kroh

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Intervention Strategies

Bonita, has this use of program directors as advisors been successful? Are departmental retention rates shared or published? Has this lead to a healthy competition to improve?

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Intervention Strategies

Charles, has this practice been effective? Is there scheduled follow up after the advising form is given to the student?

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Discussion Comment

Intervention Strategies

Interesting point, Brian. It seems that managers most typically get involved when a rules or policy violation is the topic. Other issues probably can be best addressed by a caring faculty member or a counselor.