Loren Kroh

Carrie, does your end of course survey specifically ask about meeting expectations? Does admissions get that detailed in their presentation about content (course by course)?

And then the student services team has to go track down those who were absent or didn't return the form. Isn't is sad how much effort goes into covering ourselves?

Christina, I guess your situation is better than the other way around - where they put on a happy face to you and then trash you on the survey. In my opinion, students view surveys as a nuisance and waste of time. By checking ok to everything they can get on with their lives without any further involvement. Changing things requires personal investment - even when the surveys are anonymous - and students don't believe the results will warrant the effort. Loren Kroh

Kimberly, how effective is this practice¿ Don´t they quickly figure out who´s calling and ignore the call¿ If so, then what¿

Kristie, what are the qualifications for the T/A¿ Is this a student¿

¨Cheery emails¨ when they are out for more that five consecutive days¿

Diana, how well attended are these events¿ Is there any follow up action with students who don´t participate¿

Kristie, what´s involved in the first week check in¿ How interactive is the exchange¿

Diana, what kind of response rate do you get from the suggestion box¿ How often do you publicize the results of these policies¿

Using upper classmen can be a very powerful tool. Have you considered using them during the new student orietation¿ I used them for a panel with parents while the entering students were in a different session. They were great answering candid parent questions and gave the parents a sense of receiving the unvarnished story. Loren Kroh