Shannon Gormley

Hi Susan, It sounds like you have already been part of discussions to improve your customer touch points, that's great! In addition to adding success stories to the website, what other ideas might you suggest to the Retention group? Best of luck!

Hi Susan, I appreciate your insight and couldn't agree with you more. Taking the time to listen to your students can go a long way to helping them determine their own best solutions. Making the choice to really listen to students can be difficult at times,what are some of the methods you use to remind yourself to take time to listen to your students? I look forward to your response. Thanks for your contribution.

Hi Andrew, Thank you for your contribution. I completely agree with you regarding the influence that positive customer service has on the organization. A campus that exhibits a friendly, polite, and respectful atmosphere is usually a successful one. As your school's leader, I am interested to hear how you also help your staff and faculty remedy less than positive customer service experiences? I look forward to your response. Have a great day.

Imagine yourself as a mystery shopper in your department. What strengths and challenges do you think you’d include in your final report?

How do you create value for your customers and what might you consider doing differently?

Which customer service strategy will you incorporate and how do you think it will improve the service you provide?

How well do you serve your "internal customers"? What might you do to improve future interactions?

Who are the "external customers" at your school? What ways do you serve them?

Describe your school's external customer touch points. How do you think these might be improved?

What is your definition of customer service? How does this impact the service you provide?