Traci Lee

Traci Lee

About me

I currently serve as the Vice President of Business Solutions for Bridgepoint Education. In my present role, I provide guidance to the company's ground based and online colleges to optimize their operations while staying within regulatory guidelines.

I have over 22 years of experience in the education industry. My experience encompasses virtually all aspects of the education business, including admissions, financial aid, academics, career services, and management of multi-campus operations. I’ve held senior level management positions at Career Education Corporation, MedVance Institute and the University of Phoenix (Apollo Group) as well as providing consulting services to a multitude of colleges and universities during my tenure with Campus Management Corporation.

My focus has been on campus start ups, regulatory compliance, process improvement, and operational oversight of multiple campus colleges, including international campuses. I recognize the challenges of working in a highly regulated environment that has grown more complex as companies have expanded operations, either organically or through acquisition, to include multiple regulatory bodies and governing oversight entities.

I hold a B.S. degree in Business from Arizona State University and an M.A. degree in Organizational Management from the University of Phoenix. I have completed the Apollo Group's Executive Development Program and the Career College Association's (now APSCU) Leadership Institute.

Activity

Discussion Comment
William, I think you are right about having regular procedures in place that are used in daily operations.
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Timothy, I agree that there is more public awareness of issues as a result of media attention. Unfortunately, I think there are times when important, relevant facts are not included to ensure an objective perspective.
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Magdali, I think you well summarized the pros and cons of the media influence. Nice job!
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Kevin - you bring up such a great point! Even things we THINK we know could be outdated. I am a big advocate of having up-to-date resources and references to refer to when asked a question, just to validate the accuracy and currency of the information.
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These departments definitely all have documents that are critical and one may impact another. For example, records maintained by the registrar's office may impact financial aid eligibility.
Discussion Comment
This looks like a good list of items related to the accounting department. Thanks for sharing.
Discussion Comment
Excellent point that the follow up is crucial to demonstrate the school's commitment to resolving their complaint.
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Well stated, Karima. Listening to students is key to providing them with the information which they want to make their decision.
Great point that even just a personal sit down has value!
Discussion Comment
I agree with he use of a chain of command approach to provide students with levels of escalation for resolution. This gives the student confidence that a matter is "seen" from high levels while also empowering each level of authority to take appropriate action.

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