Traci Lee

Traci Lee

About me

I currently serve as the Vice President of Business Solutions for Bridgepoint Education. In my present role, I provide guidance to the company's ground based and online colleges to optimize their operations while staying within regulatory guidelines.

I have over 22 years of experience in the education industry. My experience encompasses virtually all aspects of the education business, including admissions, financial aid, academics, career services, and management of multi-campus operations. I’ve held senior level management positions at Career Education Corporation, MedVance Institute and the University of Phoenix (Apollo Group) as well as providing consulting services to a multitude of colleges and universities during my tenure with Campus Management Corporation.

My focus has been on campus start ups, regulatory compliance, process improvement, and operational oversight of multiple campus colleges, including international campuses. I recognize the challenges of working in a highly regulated environment that has grown more complex as companies have expanded operations, either organically or through acquisition, to include multiple regulatory bodies and governing oversight entities.

I hold a B.S. degree in Business from Arizona State University and an M.A. degree in Organizational Management from the University of Phoenix. I have completed the Apollo Group's Executive Development Program and the Career College Association's (now APSCU) Leadership Institute.

Activity

Angelia - I agree with you about customer servie being everyone's responsibility and the importance of trust related to culture. Thanks for sharing.
Good point, Hermie. The need for and benefits of cross checks and balances is not unique to the edcation industry.
Great point, Kaelea. Since the documents make references to taxes and finances, a student may perceive someone in the FA department as qualified to offer tax advice, which would not be appropriate. Thanks for sharing your comment.
Missy - I recently reviewed a school's summary of their employee benefits and was happy to see reference to their provision of training as a benefit on the list. As you noted, quality training is a value-add for employees as part of their professional development that they get without cost to them. Thanks for noting the impact of good training.
Details on what constitutes "independent testing" are contained within the Student Aid Handbook at the following link on page 1-7. http://ifap.ed.gov/fsahandbook/attachments/1011FSAHbkVol1Ch1.pdf Best practices suggest that standard admissions exams incorporate cross checks to have a different department administer and grade than those who handle the recruitment/enrollment effort.
Gladine - I completely agree with your approach!
This was a provision of the safe harbors that will be eliminated effective July 1, 2011. As noted in the course, removal of the federal safe harbor provisions may impact a school’s policy on referrals.
Patricia - Good examples of areas where separation of duties provides cross checks.
Excellent points, Eric. The lasting benefits of intrisic motivators are significant. Creating a culture that fosters such may be challenging but is definitely worthwhile.
That approach does enable the school to do the follow up with the referred prospect without having to do the "extra" check for do-not-call registration as this makes the prospect fall into the category of allowed contact for 90 days. (Unless they request otherwise).

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