Communication Skills adapted for online
During this module many communication techniques were discussed related to face-to-face (f2f) instructional environments. For those of us in the Online environment, the need for quality communication skills takes on an even deeper meaning. Yes, we may need eye contact tips but via video or real time camera but when we cannot rely on eye contact we are still responsible for keeping students engaged and part of a community of learners. The deliberate nature of communication is emphasized in an async or sync environment because we must "reach out" to our students. Some things that must be considered.. How was our email response interpreted? Are we communicating without gender bias since we may not know if our learner is male or female? Will common phrases be misunderstood based on unknown cultural gaps that we can't "see". Are we posting announcements that are clear and concise?
Just a few thoughts from a different perspective.
You made great points. I recently completed my MA online.
Many of my instructors could use some coaching in online instruction. It was obvious who was comfortable and who wasn't. And I admit, I let it effect my performance. One of my instructors loved breeze sessions and was always available. One favored messaging and another email. But all 3 embraced various technologies and used them. Then the flip side? I had teachers who just basically lurked in the forums and dropped grades in from time to time.
When done well, online instruction is great, when done poorly? It is painful!
I guess some things don't change with technology.
Great suggestion Cian...I am definitely going to try to do this...of course, unless the school already has some type of auto response system in place, that will involve me remembering to check to see if they have questions...and that is not one of my strengths..It will be interesting to see what type of programs the colleges have developed for career education online since it is becoming so prevalent.
Sarah, thanks for this post. I am also starting to teach an online class (later this spring)and would like to to check out ways in which I can connect more with my students besides email. In the course I taught previously (more than five years ago), we only had email and I had a difficult time connecting in any real way with my students. Any suggestions in technology which I might suggest for our online courses at this new school?
While I do not teach online, I am taking some courses online to complete my doctorate and I have just realized (prompted by your post) that my professors have us confirm that we received their last email...otherwise, they email us and ask for a response and understanding of their last email.
I agree. I'm starting my first class online next month! While reading over this forum, I took in a few relevant issues to help me be a better communicator. We have audio chat, with students responding via instant message. My voice, its clarity, projection, enthusiasm and confidence will play a large role in my students' engagement.
I have found it harder to "read" where the class is on concepts in the virtual classroom. F2f you can see the students expressions to gauge their understanding. I am never sure if I have answered their questions completely in an e-mail when I do not receive a response. I agree that written communications can easily be misunderstood.
