Admissions Support Staff
I work in the administrative office of our institution.
In the past we did not have direct dealings with prospective students in great detail. Our modus operandi was to defer to the admissions department.
As things have changed we find our roles expanding to assist admissions with these prospects. I find that training programs such as this allow me to feel that I'm adequately informed. Having a list of the terms is also most helpful, it eliminates any sort of lingering confusion with regard to the processes and laws governing our department as well as admissions itself.
Is (are) there any other trainee(s) in a similar position?
Kaitlyn,
By doing so, you provide the best customer service possible.
Patty Aronoff
I agree, each department should know what responsibilities the other departments have. All staff should also have the knowledge and training to answer basic questions about each department. If students ask one department a question and staff members can confidently direct the students to the correct department or answer their questions knowledgably then the prospective and new students will feel reassured that this college will adequately help them reach their educational and career goals.
Lonnie,
There is always something new to learn. We should always be on a quest to find more information that enhances the experience our students have.
Patty Aronoff
Having everyone on the staff as knowledgable as they can be on all steps of the process for getting a student enrolled can only help in getting the best service for a student. It shows that student that everyone cares about getting them into school.
Sarah,
We are finding that we can no longer operate schools by departmentalizing. It takes every staff member, every department to work together. In order to do so, everyone should be trained in what each department does.
Patty Aronoff
