Student Services
Student Services is to Answer all the students needs and to make them feel welcome.
Berthine,
They need to feel welcome and they need to have trust in order to build that relationship.
Patty Aronoff
Lourdes ,
Exactly! This is the customer service piece that makes all the difference in the world! When you recognize the student as an individual, you begin to provide excellent customer service.
Patty Aronoff
Maria,
These are all great items. Great top 10 list with especially number 10 which is to smile. Smiles can be in person or over the phone.
Patty Aronoff
Katherine,
Students want to feel that they are more than a number. By personalizing their experience and advising them of the resources available, they understand that the campus is ready to serve them as individuals.
Patty Aronoff
Nydia,
Student services can be the one thing that saves your student population. Many students go through life challenges for which they had not been prepared. Knowing that there are resources out in the community that can help can sometimes save the student from withdrawing from school.
Patty Aronoff
I agree with this post! Students Services must help students and understand their enrollment process, also making feel the student important is crucial because there are some universities that have so many students that don't give importance to all and that's not correct because they all have the same right and also advising them when they have a problem or a doubt is as important as what I mentioned before.
1.Enhance web pages and keep them up to date.
2. Add an electronic application to the scholarships process.
3. Answer phone calls in a timely and appropriate manner.
4. Improve our electronic communication with our students.
5. Cross train employees so they are able to answer more general questions
concerning processes and procedures across campus.
6. Continued office training.
7. Always give students options if they are not eligible for federal, state or
institutional aid.
8. Return calls and questions to the finaid email account in a timely manor.
9. Help all students, even if their questions are not financial aid related.
10. Smile.
In Students Services Department it is important to help students understand their enrollment process, their duties and responsibilities. Also make the student feel important and make sure any needs of advising are met.
The mission of the Student Services Department is to partner with schools, families, and communities in supporting all students to value and meet high standards of learning, wellness and participation in a global society.
