Cindy,
There are several situations where a student poses a question that will not be covered in the catalog. Depending on the question you can refer to experts on campus and/or other sources such as the enrollment agreement, addendum, program (of interest) marketing material, financial aid experts, or BLS.org. For example, if a prospective student has a question on receiving grants and loans you would refer to the financail aid expert on campus. Another common question is salary range of a specific program and it would be best to refer the prospective student to BLS.org for futher research. If the student has detailed questions regarding a specific class within the program then refer the prospective to the education department to speak with the DOE or program chair.
Jenniffer,
Those of us that have relied on the catalog for years understand that through such references you can avoid making untrue representations. How should a person handle a questions that is not covered in the catalog?
Cindy Bryant
Some typical questions are concerning attendance, leave of absences, or cancellation of the enrollment. It it best to know and understand the state licensing agency rules and regulations coupled with the catalog and where to find this information. Your best answer should reference the catalog and show the prospective student where it is located in the catalog.
