Listen, Connect and Close... The Power of the Script
I'm curious to know if anyone uses a script to keep conversations structured and focussed in order to truly get to the essence of why a potential student has reached out to us, or do most Admissions people just fly by the seat of their pants?
Katelyn, That's great. How do you think the student feels when they know that they are being given the same "sell" as every other student?
Dr. Jean Norris
We once tried using a script, but quickly found that not every student/potential student will fit that mold. Now we have a list of general questions we may be asked and responses to use, with specific information depending on the program they are interested in. It isn't something that staff open every time they have a call, but after having so many we tend to know how the calls are going to go without sounding to "scripted".
Jason, Interesting question! Do you feel a script is the only way to gather information from a student?
Elizabeth Wheeler
