Great awareness, Joshua. It sounds like you've discovered how you can positively impact your phone assessments moving forward. Evaluating all of your calls with this awareness can help you see small tweaks to make for improvement. Good luck!
Yes, but it is a quick analysis and usually formed during the call. I note as "high interest" in Recruiter Tasks, as that helps me prepeare and present on my next contact with the prospect. When I have mis-handled a call, I send a follow up email with corrections.
Most of the time, I will only reflect on calls if they ended negatively. My problem is that instead of looking back on what I could have done better, I look back on how the student could have been more engaged. It would be helpful for me to continually remind myself that it is my responsibility to try and keep the student engaged, and not to write them off or pre-judge them because they are not as responsive as I would like.
I do analyze some of my calls. I am used to having recorded calls and a Q&A manager to review them with me so I think this is a good practice. However, I don't do it each time.
I do search for some things differently.I write down some short goals and sometimes revamp the script that I am using with a particular area that consistantly demonstrates an issue or hold up from the student.
