Very creative approach, Bernard! It certainly needs to stand out from the clutter of all the other calls the prospective student is receiving - especially those from web leads.
This is wonderful insight, Brenda. Sometimes we get so excited about our school we can't wait to get the word out. Also you mention customization. This is another important component of effective voicemails.
I could leave a creative voicemail message by asking them a question that gets them to thinking. For example, This is Bernard from Everest University following up on an inquiry that you had regarding our school. Did you know that we offer Medical Assisting classes during the day and evenings to accommodate your schedule. Please return my call so I can give you further information.
Talking to fast... I need to slow it down and just be informative and brief about what information needs to be covered.
Excellent insight, Bernard! What might a creative message might sound like for you?
I would say that creativity is missing in my current messages. I need to arouse the curiosity of my potential students to get them to make the return phone call.
It's great to hear that you feel excited for your students, Jessica! I imagine that comes through in your messages. You're certainly not alone in wanting to create urgency. What do you plan to differently to create urgency in your messages in the immediate future?
I have the excitment for the students and I'm providing the information needed, but I am going to work on creating more urgency.
Hi Melissa! Wow you sound like a busy person with 100 voicemails a day. It's no wonder you find yourself talking fast. Great insights though and an opportunity to let your personality shine through by being less "robot-like". Continued success!
I know for a fact that I talk way to fast! I am a prime example of saying too much! After getting 100 voicemails in a day its easy to sound like a robot...a fast talking robot!!
Great insights, Allan! Sometimes we forget what it's like on the other side of the phone.
I need to slow down a bit when leaving a message especially when giving the phone number. I see that it may get jumbled and become unclear. I feel that I have to get to the next call since I am only leaving a message. Slowing down is a good reminder for me so they have all of the information to call me back. And also to remember to leave a time to call me by so they know they can reach me.
Great insight Monica! Sometimes it's the little "tweaks" that can make the difference. Continued success to you.
Wow, such and obvious mistake when someone else points it out, not telling the potential student what I"m expecting them to do next.
not expressing enough of an urgency is a common mistake for me
Hi Shelly. Your post actually made me laugh out loud. I'm so happy you discovered the one little "tweak" that could make a big difference.
This was a great lesson for me! I do everything to get the student to call me back EXCEPT telling them to call me back! That's sort of ironic. My excitement is there, I'm leaving the purpose for my call, I'm throwing statements in there to spark their curiosity but I'm not asking for them to call me back. From here on out, I most certainly will. Hopefully this will improve the number of returned calls I receive.
It seems as if you've gained some great insights, Marc. Being more clear and setting clear expectations will do a lot to improve performance.
I'm making one of the most common mistakes by not telling them what I expect them to do next. I am a typical example of "call me if you want".
I was to vague, but now I know where to improve.
