I believe texting is most useful form of communication for many reasons. This generation seems to have their cell phone on them at all times. They will check their phones regularly whether it tells them to or not. Texting is quick and easy and any information that is needed can be delivered or received in a very short time.
I find email most useful. Words are limited in texting and an email provides the opportunity to relay important information that may be lengthy. Also, email seems a little more personal than a random text.
Thanks Jenifer,
You are so right, I am still mostly a phone and face-to-face individual, however, I have to admit the ease in utilizing so many of the current technologies for effective communication. From a compliance perspective, I think the key is that regardless of the form of communication, the "rules" still apply. Thanks for your comments!
Jay Hollowell
Texting. Prospects will more than likely respond via text versus talking to you on the telephone.
Text messages. People live attached to the cell.
Great question, Jay. I think we need to be responsive to our students as individuals. Having multiple channels for communication is a must. Some do best by email, while others prefer phone and or texting. Having access to Programs such as Gotomeeting or Lync help provide a more ftf and interactive experience with remote parties.
It really depends on the message. If I need to spur a response, I prefer text or email. More and more students respond quicker if they don't have to deal with you face-to-face or over the phone (voice).
If I want to make sure a student gets the message, I prefer face-to-face and/or email. This tends to make things a bit more secure and legal.
We find that mobile technology is especially effective when communicating with our students. Smartphones are pervasive these days, and text messaging and mobile apps tend to be well-utilized and in tune with our student's preferences.
I am seeing the same dynamic with texting... Perspective students would rather text than talk.
I find that no one communication type is most useful over any other. I use telephone, text messaging, email, social media, and the more traditional oral and written communication based on what is appropriate for my communication purpose and if a record of that communication is needed or not. For example, I use emails for sending files with my messages and if the communication is minimal or moderately concise. However, I am more inclined to use the telephone if longer explanations or discussion is needed.
Sandra I agree with you on the texting being the most effective way to get in touch with the prospective student. I actually will call a student first, if I don't get in touch with them I will email them then text. Majority response is from texting. I could have just called them, received no responses then I text them & get an immediate response. Several will tell me they are at work & cant talk at the moment but please call back at a certain time, or they will just communicate with me thru the text. It is an effective way to communicate, as well as social media.
Social media because it is becoming the preferred mode of communication. I find I get in contact with many students
With all the changes in technology, I feel that some of the best methods to communicate are through email and text messages.
I still prefer face to face communication with the student. I believe it shows a more honest intent, and gives the student a better relationship with the College's employees.
I think technology has created so many opportunities for both business entities as well as their potential customers, in this case, students. A student can not only get in contact with admissions through the contact information we initially provide, they also have the option to remain in contact and form networking relationships through the company's social media pages. Many times, our students will reach out through social media websites, and it has become a great opportunity for the college to extend their marketing and informative reach, as well as solidify the relationships that we would like to keep with our future alumni. We also have a company phone allowing us to reach potential students through text messages; another form of communication that may be most comfortable to some individuals.
I like to use email once the initial communication has been established, but only if it is effective. The communication method will vary from person to person, however there is no substitute for a phone call and or face to face meeting. It is very hard to read body language via email and text. With technology, there are many people who would much rather be contacted via text or email.
Emails are the best form of communication because they are timely, easily accessed and efficiently stored.
While the phone is still my preferred option, social media seems to be the best option for students. In addition, there messages from social media outlets often go directly to their phones. I find that I can have better conversations when texting students via social media rather than a phone conversation. Students tend to be more honest when it is through text or social media, allowing me to better assist them.
This is also true for email. Since so many students use their phone for email as well, I am finding an upswing in that communication style.
I find that cell phone, "texting" is the most useful technology communication tool. The average age of our students is 27 years of age. I encourage all my students to contact me anytime. They are given the following options for communicating: office hours, appointments, email, telephone and "texting" to my cell phone. I have found that the primary method that my students pick is "texting". The secondary option is email. They like the "instant" option and won't call me direct, or set up an appointment. Nor, do they drop by in my office hours, unless they are walking by of course.
I believe the most useful way to communicate is via email. Email is best because if you have a smart phone you can have access to your email at all time.
