Brittany Mess

You are correct if you are not honest with prospective students or with anyone for that matter they will know and the best policy is to be honest with all of your dealings. If I do not know I do not just make something up I will find the answer and get back to them as soon as possible. Plus there could be a compliance issue if I do not find the correct answer.

Richard Bauchle

I absolutely agree. People (students and coworkers alike) can tell when you are being honest and transparent with them and I believe they appreciate it because not everyone works that way. We do our best to be upfront and honest with students because that is the best way to conduct business. I try to provide the most accurate information possible but if I cannot answer a student's question, then I tell them that I am unsure but that I will find the answer for them. Simply making up an answer isn't doing what is in the best interests for the student so I'm not afraid to get back with them once I obtain the information they requested.