Substantial Misrepresentation | Origin: CM107
This is a general discussion forum for the following learning topic:
Compliance Training for Faculty Positions: Sustaining the Culture --> Substantial Misrepresentation
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
it is important to always be honest.
I don't think a truly substantial misrepresentation could be made on accident. I think misrepresentations can happen accidently, but if that misrepresentation somehow has a chance to majorly affect a students life and education, and there was any confusion on the part of that staff member, than that information should have been checked out and vetted.
I will be sure to not misrepresent the school by exagerating and sharing false information or a misrepresentation of carreer and placements.
Never guarantee that credits will transfer to other institutions and never bad mouth them either. This goes against "competitive integrity".
I learned more on how testimonials are subject to misrepresentation. Importance of understanding all aspects of where misrepresenation can arise.
With a long list of information or statements that can be given by us associates, a self-check is important to make sure information is factual and accurate.
Avoid misrepresentation at all costs
It is important to avoid making any inappropriate remarks about competing institutions.
It is always better to be conservative with any remarks that might be substantial misrepresentation. My practice has been to refer students to the dean or director of admissions.
Refer student to someone more knowledgeable about a student question if you do not know the correct answer.
In my experience, students succeed where they feel the most welcome. Establishing the trust is important. Transperency is also vital for students may apply to schools based upon their peers' opinion. I encourage students to research various institutuions and find the one that's the best fit (financially, curriculum delivery, location, times, accessibility, etc. )
Educate and follow the school's catelog.
Reply to Jeanell Sikes's post:
You are very right as misrepresentation can havw bad co sequences
Regards
Javaid
It is important to know the content of the school's catelog and be factual when promoting the school. Using accurate information helps the student to make an informed decision to attend a respective school.
As professionals it is 'our' job to educated, knowledgeable, up-to-date, aware of all represetative facts about our school, programs and job duties with all departments working together to ensure we are clearly communicating facts that can be substantiated to the public, prospects and students at all times.
I've learned that it is not always what you say because we are all entitled to an opinion, however how you say it and what you mean can make a substantial difference in positive representation and misrepresentation that can have negative outcomes and consequences. Always be truthful and factual with our students.
I have learned much in this course and feel confident that I will answer questions without missrepresenting our school or other outside facilities. I know this can happen accidentely but I will have much thought in answering or discussion with students or anyone else to ensure proper etiquette and regulations.
continue to speak the facts to our students
This has been a good reminder to answer student questions about credit transfer or program certifications with the same exact phrasing every time to avoid unintentional misrepresentations.
