I too believe that accuracy is of great significance, but at the same time implementing all of the mentioned three items would very well allow the Financial Aid office to operate at its fullest potential. Instead of just focusing on one particular item incorporate all into your daily activities.
Providing that world class servcice is all the more important to me for taking that extra time to ensure the overall satisfaction of the customer is definitely key in any organizational setting. It is our duty as FAA's to see to it that the experience that a student endures while completing the FA process is as smooth as possible; for it can be a really difficult occurance.
Accuracy is the most important process in financial Aid. Accuracy will prevent multiple trips to the department to resolve issues, give the students the confidence in staff and department, and will take care of timeliness and prevenet many customer service complaints and issues.
Accuracy is of the up most importance. With accuracy you are allowed to create a timelinss of all services provided.
Myrna, you are so right - all three aspects are critical to the student/parent experience in the financial aid process. Timeliness and Accuracy will ensure that you are getting the student's funding taken care of which inturn means your providing good customer service.
Regards,
David McGuffee
Service. If I am providing excellent service, the other 2 would follow along. If a have a good attitude towards my job and what I do on a regular basis and I will be able to provide the best service. Timeliness and Accuracy are part of a great service.
Nichole, I would agree that service is a most important factor to ensure your financial aid office is successful to ensure your students receiving financial aid are getting what they need each day. Really, all three characteristics are important and critical to the student/parent experience within the financial aid process.
Regards,
David McGuffee
Service would have to be the most important in our porcess. You don't always have control over the timeliness of a file. Students missing documents can delay files. Accuracy is important but we are all subject to mistakes. Good customer service is a factor each employee can control and use to better the organization.
Jeffrey, I like the way you responded to this subject. Most everyone agrees that all three characteristics play an important role in the success of the financial aid office. It is so important to ensure all students (and Parents) have confidence in the service being provided in a timely, accurate, and professional manner.
Regards,
David McGuffee
Service,Accuracy,and Timliness (SAT for short)are all equally important. If you don't have SAT your prospective student might not SIT. This belief is universal from the northeast to the deep south and all thoughout the US. I believe ongoing discussions should take place within the FA department on ways to improve in all three areas.
Ramon,
This question was intend to be viewed as the overall process of financial aid. All characteristics are important in the success of the student experience. The degree of importance may vary based on the department or service within the campus but all have a place and value.
Sincerely,
Chyrl Ayers
ANGELA,
You are correct all three are necessary to make the process successful in a timely and accurate manner for your students.
Sincerely,
Chyrl Ayers
Ramon,
As you can tell from the numerous other post most feel that all three have value and play an important role in the success of the financial aid process.
Sincerely,
Chyrl Ayers
The most important characteristic? in relation to what, students services, accounting of funds, efficiency.??
i AGREE WITH YOU, WITHOUT ALL THREE COMPONENTS NOTHING WITH ME EFFECTIVE
All items are important because they relate and reinforce a positive relation between the prospective student and the educational institution. Failure to act in a timely, acurate way will result in below par service.
Todd,
Understand yourn perspective on the most important characteristic and there is no wrong answer. A large portion of the FA Professionals that weigh in on this topic see Service as the most important and another group feels all three go hand in hand - accuracy, timeliness and service. The most important aspect is ensuring that your students are satisfied with their experience.
Sincerely,
Chyrl Ayers
I would have to say that service would be the most important. This is due to the fact that I believe if you are servicing the student properly you would need to be accurate and timely. It relates back to the saying “If you take care of the customer the business will take care of itself."
Lisa,
Determining the most important characteristics of financial aid is a very personal decision. I completely agree that an open door policy to your students and parents is critical to the success of the financial aid process. It has been my experience when you focus on strong service skils the timely and accurate processing follows. It is important to remember that timely processing does not equate to rushing the student process.
Best wishes in your continued pursuit of financial aid online learning.
Sincerely,
Chyrl Ayers
I believe Service is the most important characteristic of Financial Aid. The students are the reason that our doors are open and that we all have employment. It is imperative that we provide breakthrough customer service and a memorable experience for the student so we can build trust with our student.
Timeliness and accuracy are back end processes. We must be accurate with title IV funds otherwise we cannot provide good service to our customers. We as financial service advisors cannot rush through any process involving financial aid due to our client, the DOE and our commitment to our institutions.
