Retention
Orientation is an area that could help in this regard. Student comes in for orientation and is told or (sold) on something that once he is in school he finds it's not exactly as he had envision. Now he starts to get depress to the point of loosing interest in the school that he thought was going to prepare him for his future.
I like the idea of having the sales reps being more in tune with what is going on in the courses. It may help them paint a more realistic view of the students experience when enrolled in school.
We used to see this as a common at our campus. As of recently we have had our sales reps take a look at what really happens in our courses and this has really helped out with student retention. I also use a course sylabus to help the students understand what is going to be expected of them. This also seems to be a great help. The students understand what they are to do and what I expect from them. I also am a firm beliver that we do not undermine each other from Instructors to sales Reps we need to work together we are all salesmen of some sort weather we get the students here or just keep them here. It is the Instructor that is in the main line.
I agree. A students expectations are built on what they've been told during recruitment and orientation. Consistancy between instructors is also very important. If there are rules in place for the good of the student body and they are not made to follow them by one instructor, but are held to the standard in another class, it can be very difficult for a student. Especially at the age that they are because they are still maturing emotionally. As an employee if one boss says not to worry about being 10 minutes late 3 times a week but another writes you up each time you are, it would not being giving you a clear set of rules to follow. Be consistant.
