Seth Soronnadi
I found this to be heplful it says "Talk personally with some students who have withdrawn to determine what their experiences were and then build in ways to increase the value at your college" to leave or to stay
Instructors who have lived in the real world and can relate to their students helps to keep the lines of communication open. Self disclosure is vital when teahcing adults. The adult learner needs to know that you truly understand what they are going through. We have all been teen agers, so for the most part we should know how to communicate with them.
Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Best Practices - know your institutions' catalog, policies, and procedures.