Everything begings and ends with customer service
I found this very helpful. So many ways implement customer service.
Creating value for all of your customers.
Students are customers so, I as an Instructor must take a step back before moving forward.
Great customer service is the foundation of loyal/returning customers.
The bottom line of any business big or small is great customer service since that is the first step. It needs to be personable - put a smile on your face and happiness in your voice. You wnat them to return with no hassles.
Switching your Customer Service gears to meet the expectations of each student in front of you will help them to be delighted with your institution’s overall level of service.
The concept of the company having the human touch is important in the economy of today. The expectation of the customer have changed drastically through the years and today's customer looks at good value and customer service. The customer contact 20 people by word of mouth but much more through social media. So customers can make your company propser or make you fail.
I thought the concept of companies wanting to be human was interesting. Small enough to offer great customer service but have the distribution of Walmsrt. With the power of social media customers voices can be heard and shared so quickly.
At the end of the day, the customer is always right! Happy customers will always come back for more business when they are happy with the service they receive.
I agree with Ian and Alex, customer service can make or brake any company or organization.
Customer service is the base of a business. Good customer service equals happy customers which means consistent business.
Customer service is paramount in any bussiness. At the end of the day the main thing the customer will remeber is how they were treated.
