Eugene,
My take is to try to recall my time in school and classes where I had a difficult time understanding things. I had a few, but not many instructors who would really help me when I needed it. I remember that awful feeling of frustration, helplessness and discouragement. It really doesn't take much extra effort to go the extra mile if the student will also do their part -- it's really a win-win situation.
Barry Westling
