Steven,
When I get my hair cut, or go a restaurant I frequent on a regular basis, and the staff recognize me and tend to my needs without much direction from me, that's like individualizing (customizing), and it feels great! That's an example of how we could treat our students -- individual attention, cater to their needs, assisting them in any way possible to achieve ours and their goals in preparation for the work setting.
Barry Westling
