I always like to incorporate different activities to engage the student in lesson. The most recent activity; understanding how to read an EOB, but rather than having them read a completed EOB, they had to complete the missing information. Student had to access the Medicare website and look up the fees and determine the insurance and patient portion and any adjustments to make. The goal here was to promote and apply different learning styles, engage students and encourage critical thinking. Also very important...setting clear expectations, 9 times out of 10 when you set good expectations, the results will be positive, which equals to zero disappointments.