Hi Joseph! This is Jay Hollowell, the facilitator for ED106. Thanks for your comments. I have found too that in communicating, particularly with students, it is wise not to form any preconceived opinions about the way people hear and perceive information. The message itself is only a small part of the process...it expands to how the sender and receiver perceive and feel about the message, and even about each other. From a teaching perspective, what specific communication techniques do you feel work best when dealing with diverse adult learners?