Dr. Malana, Thanks for sharing your insights, Dr. Malana. I am sure that you will also agree with me that sometimes when we, instructors, have already exhausted all our listening skills within our power, to get a perspective of the "why" is the student behaving this way, then, at some point, we do need to redirect them to professional school resources for professional/educational . counseling and help or for resolutions. Then and only then, I can work with them on the academic level. And I always find this strategy to be mutually rewarding. Emma