Using a mix of approaches to reach various learning styles will give you the biggest opportunity for students' retention and comprehension of information. Something that really stood out for me was in that video, the instructor said in the first 2 weeks of taking a class, your students ARE their classroom comments. So he suggested you need to be empathetic to the students right away and make them feel supported in what they say. One way of doing that is having them expand on a comment. Another way is to praise them at the end of class on their way out.
