Since I went to college at an older age, I do understand the issues adult learners have. It boils down to having 2 full time jobs.
One thing adult learners get upset about very fast is when their school disrespects them.
One large problem where I teach is the students have to pay a "technology fee," but do not have access to any technology.
The 'computer lab' is used for classes, and the students cannot get in there. There are about 5 working computers in the library, but when you have several hundred students needing access, that is not enough.
I encouraged my students who complained to call and write Delta Corp. So far, it has not helped the problem any, but at least they have someplace to vent that might make a difference. Adult students understand that venting is not enough unless there is someone who will listen. At least half a dozen of my students are seriously considering changing schools because of the issues at this one.