Yvette, thanks for sharing your own experiences with exams. For some instructors that have never experienced a level of anxiety related to exams they may have a difficult time understanding this side of the student experience. Knowing the material is a key part of good test taking but is not a 100% accurate model of testing outcomes. The best instructors take the time to understand the results of tests and the learning outcomes. If test anxiety is part of the cause of lower than expected scores then actions need to take place to assist those students that know the materials but are not able to demonstrate their knowledge using a traditional assessment tool. James Jackson