Chad,
this is a good question & I think one that needs clarifying. The research tells us that when we multitask, we don't really give our full attention to any of the tasks we are working on. However, Gen Yers are comfortable multitasking, meaning they can do it without a second thought. They are not necessarily being productive, but they are very used to having many stimuli at once. Hopefully that clarifies a little.
Ryan Meers, Ph.D.