Maureen, Great I use the tools in my LMS to help me. I also link it in different place within my course. The important thing to remember is to make sure you drive your students there. When a student emails you a question check to make sure they posted in the question discussion area first. I also send announcements to students to remind them someone has posted a question and the first one to answer it correctly gets points. I also post in announcements that "student name" did a great job answering a question regarding the course. It will work you have to hold them to the expectation. Dr. Kelly Wilkinson