I have had a number of blended students who resent having to take a course online. I have had several students tell me that they did not expect this and do not like the online environment. The students do not know how to engage in online instruction because the information was covered in an orientation that was not recent. The drop rate on these students is very high (in my experience) despite extensive efforts to reach the student. Refresher courses are needed that have a very positive "cheerleader" approach. Students need to have motivation to recognize the benefits of working with the platform and technology; they need to know the value-add to their career goals. To many students online courses feel like they are teaching themselves. At AIU the students are not required to listen to the Live Chat so the students do not know what they are missing in the way of fillers to the readings. Without refresher courses the students will not like the online environment, will continue failing the courses or having their GPA destroyed due to the inability to master this learning platform. Without this refresher we are doing our students, our customers, a disservice.