Tonya, Certainly clear expectations provided to the students on the syllabus is a good start. Students need to clearly understand what "reasonable" communication response times are and the best means to communicate with you. For some that might include weekly "live" office hours using desktop video conferencing tools. Student expectations may still not be realistic. The more we can educate students on the process the better off we will be. Giving students a variety of communication mechanisms and flexible times and days will certainly help with this. Herbert Brown III