Valerie,
You are correct at times we have to be tech support, counselor, etc. But isn't that the same with any job today...we all have to wear many hats. I find if I can resolve a tech issues quickly, I do so and the student can get right back to their learning. If not, I get them the help they need from the help desk, etc. You can run in to this problem in regular classrooms too: the smartboard is not working, you have a one-to-one laptop initiative and a student's computer or the network is not working. Part of the job it seems :-)
Herbert Brown III
