Hi Angela, at the university I work at, we are working so hard to reach out to disengaged learners but it seems that no what how much outreach we do, we can not get them to respond to our communications and re-engage in the course. My faculty are frustrated because of the amount of time they spend in outreach that takes time away from the learners who are engaged! We have moved to a 3-step proactive communication strategy. After three attempts to re-engage the learner, we let the learner know that there is nothing further we can do to help them because they have not responded to our outreach and we then disengaged from the outreach. Tina