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compreca,

I agree it is a good idea to help them clearly understand the course expectations; however, you may also want to communicate with them directly to get more information about any issues they may be having. There are times when students are just really begging for help because there are underlying issues. By communicating with them directly and asking for more details you might find there are other issues playing in to the situation that they were reluctant to discuss until you contact them directly.

Herbert Brown III

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