It is important to keep organized class records and to develop a system of organizing emails, discussions for each assignment or each student. It is also important to understand that there are multiple kinds of behaviors that learners exhibit. Some learners are noisy and will dance around classroom discussions and need to be redirected. Some will have anxiety about participating and may need to be contacted privately and motivated or offered alternative assignments. Teachers can counsel students, but it is important to set parameters of what you can address and in what amount of time that you can be expected to respond.
