You must consider the generational characteristics of learners in developing a course communication plan, assist those who need it, and respect their different styles. You must alo ensure that your own messaging is positive, respectful, and creates a safe and positive learning envionment. Those who are silent or non-participative may be drawn in by assigning various roles, such as moderators, that require them to play a more active part. Conflicts can arise in group projects, regarding roles, contributions, timing, or differences of opinion, and these must be addressed quickly and effectively.
