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Debbie,
Great techniques, you use these with consistency the people will grow respect for your honesty and fairness. When everyone knows the rules of the meeting and how you will handle it when people get outside of the comfort zone. I used an old practice when people came to the meeting I would have them put a rubber band on their wrist. When someone was saying something negative the group would ask them to snap their wrist. We had fun with it but it did point out how other felt about some comments.

Dr. Gary Carlson

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