Susan, You sound like you approach an issue with detail and patience if the siutation will allow you to weigh the variables. Your stakeholders are key to resolve any issue. The ownership and resolution will be better if you can involve your people. Communication can be measured by 7% verbal, 13% body lanugage and 80% listening. This is a two way talent for your employees and you as a manager. Solutions to issues comes from our ability to listen carefully. Additionally we need to know our strengths and weaknesses. Employ our strengths and engage others with strengths we may not possess to target the solution. Issues are best solved by collaboration and communion of the people most directly inlvolved. Management forums will create a long lasting workable solution that was designed . Emotions that are subjective and not well thought out within create dissonance within the stakeholders. Keep all discussions to a resonable and democratic forum. All input is fair and equitable to the solution but the final is the collaborative support for the decision in what direction will be taken with the issue at hand.