Professional relationships for your employees are occassionally met with challenges. Each of us have our own personality traits and our co-workers may not a have the same conducive personality. This type of diversity in the workplace is a positive. But to manage it is sometimes a challenge and also an opportunity. Through conflict we have the chance to better understand each other and grow from the experience. Conflict in the workplace cannot be ignored. Your best action is to identify the players who are in conflict and be ready to meet with them individually to understand the issue. Over 80% of our communication is listening. The key at this stage is not to take sides but redirect emotion into solid problem solving acitivity between the stakeholders. It is important to re-emphasize the mission of the company and business and how this type of conflict hinders the progress. In most all cases conflict resolution is better done with the parties with your facilitation. When is rises to the point of when the boss has to take charge is becomes a win-lose situation. The best solutions are win-win. I worked for 23 years with behaviorally disordered adolecents. The corellation with the work place with conflict has its parallels. Your emoition and or taking in personal creates even more conflict. It is essential to keep your emotion and personal feelings to a calm level reaction to all the reported conflicts and deal with them professionally.