Hi James. Welcome to the class. You are right on target with your response. It sounds like your institution does a great job of recruiting top quality candidates. Part of the success of doing so is starting with a well written job description so that it is crystal clear to the candidate exactly what your expectations are and what qualifications the applicant must have. I particularly like your referral process. Getting referrals from your employees also sends a positive signal to you regarding the morale of your staff. If they are happy, they will encourage others to seek employment there as well.